Consultants Web Design

A potential client recently came to me with an existing site. It certainly was slick: the homepage featured a Flash animation of telegenic young professionals culled from a stock photo service, psuedo-jazz techno music, and words sweeping in from all sides selling you the company's service. Unfortunately the page had no useful content, no call-to-action and no Google PageRank. It was an expensive design, but I didn't need to look at the tracking stats to know no one came this page.

So you're ready to ditch a non-performing site for one more dynamic, something that will attract customers and interact with them. Here's five tips for building a self-marketing website!

One: Useful Content for your Target Audience Give visitors a reason to come to the site. Text-rich, changing content is essential. In practicality, this means installing a blog and writing posts every few weeks. You'll see measures like "keyword relevancy" increase instantly as excerpted text shows up on the homepage. Add videos and photos if your company or team has that expertise, but remember: when it comes to search, text is king.

Two: Give away something valuable or useful Many smart marketing sites feature some free giveaway right on the homepage: a useful quiz, professional analysis, a PDF how-to guidebook. A builder I worked with went to the trouble of posting dozens of floor plans & pictures to their website and compiling them into a PDF book, which they gave away for free. The catch in all this? You have to give your contact information to get it. Once the free material has been compiled, the site runs itself as a sales lead generator!

Three: Ask yourself the Three User Questions! It's amazing how focused the mind gets when you actually sit down to define goals. Just about every website can benefit from this three-step exercise:

1. Who is the target audience?
2. What would draw them to the site? 
3. What do we want to get from them?

Get a group together to through your website page by page these questions. Brainstorm a list of changes you could make. You'll want to end up with Defined Goals: what quantifiable actions do you want visitors to take? It might well just be the successful completion of a contact form.

Four: Test Test and Test Again Many small businesses now get a lot of their customers from their websites. Your website is an essential piece of your marketing and publicity and you need to be smart about it. Compile together your favorite site-improvement ideas and make up  alternate designs incorporating the changes. Then use a tool such as Google Website Optimizer to put the alternatives through their paces. Which one "converts" better, i.e., which design gets you higher percentages in the Defined Goals you've set? Once you've finished a test, move on to the next brainstorming idea and implement it. Always be testing!

An extensive series of tests of one site I worked on doubled it's conversion rate: imagine your company doubling its internet sales? It is completely worth spending the time and effort to go through this process.

Five: Don't Be Afraid to Get Professional Help If you need to hire a professional to help you through this process you'll almost certainly get your money's worth! A recent projects cost the customer $6000 but I was able to document savings of $100,000 per year in his publicity costs! See my piece What to Look For in SEO Consultants for my insider-advice to how to pick a honest and competent professional web publicity consultant.

Collected from LinkedIn:

Tom Ferrick, Journalist/Publisher, Phlmetropolis.com

Hired Martin as a Graphic/Web Designer in 2009

Top Qualities: Great Results, Personable, Good Value.

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This is part of my Beyond SEO series where I look at the myths and realities behind search engine optimization, with practical tips about publicizing your site and building your personal brand. Read all of my Beyond SEO articles.

The Google blog asks for user input into what makes a good SEO and reports that they've just rewritten their page that warns against rogue SEO artists and gives recommendations about what to look out for. It starts with their definition

SEO is an acronym for "search engine optimization" or "search engine optimizer." Deciding to hire an SEO is a big decision. Make sure to research the potential advantages as well as the damage that an irresponsible SEO can do to your site. Many SEOs and other agencies and consultants provide useful services for website owners.

The blog asks "how would you define SEO? What questions would you ask a prospective SEO?" I've been doing a lot more optimization for clients lately. What's particularly fun is running across the work of the SEO scam artists their competition have brought in. I've seen many instances where the other SEO firm has stepped over the bounds of fair practice and been penalized by Google.

Google's job and our job

I've always taken the approach that it's Google's job to give people the most useful and relevant return for their search and our job to make sure we have useful and relevant material and arrange it in such a way that Google can access it.

SEO is important but only in the context of smart web design and a coherent and well thought out internet marketing strategy. Firms that claim to do SEO without checking the analytics data and consulting with the client about their business strategy will not help the site in the long run.

What your SEO expert should be doing

I would agree with most of Google's recommendations of what to look out against. But what to look for? A quick list would include:

• A SEO consultant that looks at analytics data before making any changes. If the client doesn't already have Google Analytics running on the site I install it and wait a month before doing anything. I do that because you want:
• Quantifiable results. You should be able to see shifting use patterns if the optimization is working. The internet gives us precise figures and it's often very easy to demonstrate the value of the work you've done. Clients should have full access to the analytics and be trained enough to be able to independently verify the results.
• A consultant that frequently answers questions with "Hmmm..., I don't know." No one knows what Google is doing. You try something, then you try something else. Anyone who claims to know everything is scamming you.
• Someone who looks at your entire business model and asks hard questions about your internet strategy. What do you hope to accomplish with your site. Are there specific goals that we can measure?
• Think about your Inbound and Outbound strategies. Google will send people your way if you have useful material so think about what compelling content you can offer the universe. And once people come to the site you have to make it compelling for them to stay a while, subscribe, etc.
• The SEO consultant should make you sweat: anyone who says they can significantly boost your site without you having to lift a finger is fooling you. You will almost always have to add compelling content and it will take you committing staff time to the project (a good development team will look for ways to make this fit into your existing staff routines so that it's as painless as possible!).

Any others suggestions for what to look for in potential SEO consultants?

One element of a general social media consultancy project I've undertaken with Philadelphia's William Penn Charter school is a dynamic media page. They had collected a large number of photos, movies and podcast interviews, but the media page on their site was static and without pictures. I worked with them to come up with media policies and then built a media site that automatically displays the latest Flickr sets and Youtube videos, all laid out attractively with CSS. The Flickr part was complicated by the fact that Flickr doesn't produce feeds of sets and this required access to it's API and fairly extensive Yahoo Pipes manipulation. The original podcasts were just uploaded MP3 files and I worked to collect them together via Odeo (hosting) and Feedburner (feed publishing), which then provides RSS and iTunes support. The actual content for the page is collected together on the Martinkelley.com server and embedded into the Penn Charter media pages via javascript. Other work with Penn Charter includes Google Analytics and Dreamweaver support.

Update: PennCharter redesigned their website in August 2009 and the Media Page is unavailable.

Client Testimonial:

"Martin has worked for our school to integrate Web 2.0 technologies into our communication materials. Martin is highly-personable and his is an expert in current technological approaches. This is a hard match to find in consultants." April 30, 2009

Michael Moulton, Technology Director, William Penn Charter School.
Hired Martin as a IT Consultant in 2007, and hired Martin more than once.
Top qualities: Personable, Expert, High Integrity.

A site put together by two consultants to the natural food industry. All pages were editable by a Movable Type powered content management system. A notable feature was a e-commerce subscription function with private log-in pages. This consultancy business was closed in May 2008 and the site was taken down.