Tags: Best Practices, Consulting, Facebook, Page | Edit
Michael Oliveras is a long-time union carpenter making the entrepreneurial jump and starting his own business: Mike's Precision Carpentry, serving the New Jersey, Pennsylvania and Delaware from his shop in Hammonton, NJ. He came to me looking for a webpage to advertise his new enterprise.
It's a simple design, a typical small-business site of half-a-dozen pages. The color scheme matches his business cards for a bit of branding. Oliveras faced a problem typical for new businesses: a lack of good photos. The work he's done for many years is not technically his own (per the employment contracts) so for now the pictures are a mix of the few jobs he has done on his own and a few stock images. I'm sure he'll have a well-rounded portfolio before long and we'll be able to fill out the site with his own work. In the meantimes, he added a couple of great pictures of him and his family on the "About Us" page to give it that personal touch.
See it live: www.mikesprecisioncarpentry.com
When a user of the Google Toolbar visits a page with Sidewiki notes they see a small blue button of the left side of the page with two white chevrons (see screenshot on the right). Clicking on this opens the Sidewiki sidebar. Here they will see comments left by previous visitors. They are be able to add their own comments.
Popular children's entertainer/educator Slim Goodbody is one busy guy: most weekdays of the school year find him spreading the message of good health in his trademark body suit ("When a Body needs somebody there's nobody like Goodbody!").
The Friends World Committee for Consultation unites Quakers of all stripes together in joint projects and dialog. It's Americas office has the most complete listing of U.S. and Canadian Friends Meetings and Churches and now has a map to prove it!
This is a mash-up of the FWCC database with Google Maps.
A potential client recently came to me with an existing site. It certainly was slick: the homepage featured a Flash animation of telegenic young professionals culled from a stock photo service, psuedo-jazz techno music, and words sweeping in from all sides selling you the company's service. Unfortunately the page had no useful content, no call-to-action and no Google PageRank. It was an expensive design, but I didn't need to look at the tracking stats to know no one came this page.
Elisabeth is a painter and artist who specializes in original acrylic paintings and giclee prints of nature and South Jersey beach scenes. Her existing site was attractive, but it didn't have online ordering and she wasn't able to update it herself.
Cornerstone is a relatively new church plant in Smithville, Atlantic County, New Jersey. They're site is a simple design built in Movable Type using off-the-shelf templates to keep the budget down. The most exciting part of the site is the podcast sermons and the ability to ask Bible questions and make prayer requests from the homepage. I'm most happy to see the church using the site and updating it regularly!
I was hired to redesign the website of a cemetery that represents a fascinating slice of South Jersey history. In the 1880s, a group of Jews escaped Russian pogroms, came to America and started a "return to the soil" movement that led to the establishment of an agricultural colony in the small Salem County crossroads of Norma, New Jersey. Before long they established Alliance Cemetery.
Tom Ferrick, Journalist/Publisher, Phlmetropolis.comHired Martin as a Graphic/Web Designer in 2009Top Qualities: Great Results, Personable, Good Value.
Susan DeMark, Journalist, Mindfulwalker.com
Hired Martin as a Graphic/Web Designer in 2007
Top qualities: Great Results, Good Value, High Integrity
John Kindley, Lawyer.
Hired Martin as a Graphic/Web Designer in 2008
Top qualities: Personable, Good Value, High Integrity
James Maguire, Author, MaguireOnline.com
Hired Martin as a Graphic/Web Designer in 2006, and hired Martin more than once.
Top qualities: Great Results, Personable, Expert
Michael Moulton, Technology Director, William Penn Charter School.
Hired Martin as a IT Consultant in 2007, and hired Martin more than once.
Top qualities: Personable, Expert, High Integrity.
Barbara Raphael, Founder/Owner, Raphael Webscapes, LLC.
Worked directly with Martin at Raphael Webscapes.
I'd like to talk today about social media and nonprofits. I've had a couple of interesting projects lately helping nonprofits put together Facebook Pages, LinkedIn Groups and Twitter sites. I think this is an exciting way to reach out to audience members.
Today: Email Lists
Over the last few years we've focused on email lists. We all have big email lists--tens of thousands of users, segmented all sorts of different ways. We send out dozens of emails a week and they end up seeming not spam.
Facebook Pages
A new era is coming with social media. A big change is Facebook Pages. These are geared toward advertisers although you don't need to have a Facebook advertising campaign to use them. In March 2009, Facebook redesigned Pages to act much more like typical user profiles: there's a wall, there's an activity stream, and you can associate different applications with them.
Two things about Pages are exciting. One is the activity stream. People who sign up as "fans" of your Page see what you're putting out in their individual stream. They'll log into Facebook and see that messages like "Jen just got engaged!" or "Joe is having a bad hair day" and that your organization is having some great event coming up this weekend. You're seen in the association of happy news from their friends. It's different from a spammish email because it's coming in with the context of their friends, which is very powerful for publicity.
The other nice thing about Facebook Pages is that they're public. A lot of portions of Facebook aren't but making Pages public means you can point to them from your website or other social media campaigns.
I think Facebook fan groups are going to be the new email list. They are the way we'll be able to reach out to people. I'm very excited about this because there's all sorts of easy multimedia possibilities. You can integrate with Youtube, with Twitter, with podcasts, etc., embedded for fans of your Facebook page to see as it's happening. This is much more exciting than some of the emails that we send out. They are also more interactive because fans can post things on your fan walls so you can have conversations on your sites.
Intimate, immediate, engaging
What the smart nonprofits are going to be doing is a lot of posting in a style that's authentic and intimate and less worried about being slick than we've typically been.
What I would love to see nonprofits doing is to get serious about video. I'm not talking about fancy video, hauling in videographers for six months shooting a three minute slick commercial. Get an inexpensitve video recorder and start doing five minute interviews with the people your organization serves. This will differ depending on your organization's focus. One advantage to simple videos is that you can convince even the busiest of your interviewees to take out a few minutes. You make these videos and post them to Youtube, Vimeo or directly to Facebook video. It doesn't matter where they hosted but you'll have to make sure they're embedded on your Facebook fan page.
Building our Facebook Fan Page
How to direct? You can direct in the emails you're sending out or through other sources. Twitter is a great way of directing people to what's happening: you send out a 140-character "tweet" with an interesting tease about the video you've produced and a link to the Facebook fan page.
The whole goal is to get Facebook fans. Once you're in as a fan, you show up in their activity streams. All the fans get to see the events you're organizing, the videos. If you have extra tickets to an upcoming event, post about it because people will see it immediately. It's a wonderful way to reach people quickly in a way that's not as intrusive as email (I suspect a lot of younger users are actually checking their Facebook homepage more often than their emails!).
The New Nonprofit Outreach
I'd love to see a lot more of these intimate, almost home-made videos going up on Facebook fan pages and using fan pages as a way of connecting with people. We can think of these as the new email list.
I would strongly encourage nonprofits to use all of these these media to reinforce their message and to find new ways to reach their audiences in a much more engaging, intimate way.
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Martin Kelley is a web developer and social media consultant specializing in nonprofits. This post is a loose transcription of his video, Nonprofits and Social Media. This essay is also available on the MartinKelley.com Facebook fan page.
I usually describe myself as a "Web Developer," but often the technical aspects of my job are the least valuable service I provide. Above it I would rank what you might call my experience as a web citizen and online publicist. I put my first website together years before upstart sites like "Google" and "Myspace" came along and I published what I later realized was a "blog" the same month the word "weblog" was coined. I help clients connect with their audiences with a mix of print content, podcasts, pictures and videos, whether delivered through the open web or specialized services like Twitter or Facebook. A better job description might be Technology Lifestyle Guru. The fine line between what's worth documenting and what's not is a hard one to define. We immediately assume that the most important, the biggest, the most incredible moments are those that should be recorded. But it's these very moments that are best to experience live, with our full focus. As religious-focused blogger Martin Kelley notes, "there are times where our presence is much more important than any documentation." (He had just surprised himself by reviewing the grainy, blurry photos he felt it necessary to take while watching a bride walk down the aisle. In retrospect, this was exactly the kind of moment that could have gone unrecorded.)It's a bit ironic that for all of the tech writing I do I was cited for my personal blog, but this blurring of the line between identities is becoming more common with the web. Thanks to Sarah and ReadWriteWeb for the mention!
My Twitter followers will know I've been slightly obsessed by Google's new browser, Chrome, since word leaked that it was going to be released today (Tues, Sept 2). I've been hitting reload on the download site fairly obsessively. A few minutes ago my persistence was rewarded and I'm writing to you all from the new browser (here's the official release announcement).
The interface is very simplified: few buttons, tabs up top, no status bar. There's a lot of surprises here, like an automatically generated page with thumbnails of your most frequently visited sites (see image, right), an idea borrowed from Opera browser's "Speed Dial" feature (available through to Firefox users through the Speed Dial extension).
You can also "Create application shortcuts" which turn services such as Gmail into client-like applications that sit on your desktop (screenshot right). Open them up from here and the normal location bar and browser buttons are gone.SEO is an acronym for "search engine optimization" or "search engine optimizer." Deciding to hire an SEO is a big decision. Make sure to research the potential advantages as well as the damage that an irresponsible SEO can do to your site. Many SEOs and other agencies and consultants provide useful services for website owners.The blog asks "how would you define SEO? What questions would you ask a prospective SEO?" I've been doing a lot more optimization for clients lately. What's particularly fun is running across the work of the SEO scam artists their competition have brought in. I've seen many instances where the other SEO firm has stepped over the bounds of fair practice and been penalized by Google.
One element of a general social media consultancy project I've undertaken with Philadelphia's William Penn Charter school is a dynamic media page. They had collected a large number of photos, movies and podcast interviews, but the media page on their site was static and without pictures. I worked with them to come up with media policies and then built a media site that automatically displays the latest Flickr sets and Youtube videos, all laid out attractively with CSS. The Flickr part was complicated by the fact that Flickr doesn't produce feeds of sets and this required access to it's API and fairly extensive Yahoo Pipes manipulation. The original podcasts were just uploaded MP3 files and I worked to collect them together via Odeo (hosting) and Feedburner (feed publishing), which then provides RSS and iTunes support. The actual content for the page is collected together on the Martinkelley.com server and embedded into the Penn Charter media pages via javascript. Other work with Penn Charter includes Google Analytics and Dreamweaver support. "Martin has worked for our school to integrate Web 2.0 technologies into our communication materials. Martin is highly-personable and his is an expert in current technological approaches. This is a hard match to find in consultants." April 30, 2009
Michael Moulton, Technology Director, William Penn Charter School.
Hired Martin as a IT Consultant in 2007, and hired Martin more than once.
Top qualities: Personable, Expert, High Integrity.
A site put together by two consultants to the natural food industry. All pages were editable by a Movable Type powered content management system. A notable feature was a e-commerce subscription function with private log-in pages. This consultancy business was closed in May 2008 and the site was taken down.
Last weekend I found myself with the scenario no solo web designer wants to be faced with: a dead laptop. It was eighteen months old and while it was from Hewlett Packard, a reputable company, it's always had problems over overheating. Like a lot of modern laptop makers, HP tried to pack as much processor power as they could into a sleek design that would turn eyes on the store shelf. They actually do offer some free repairs for a list of half a dozen maladies caused by overheating but not for my particular symptoms. When I have a free afternoon, a big pot of coffee and lots of music queued up I'll give them a call and see if I can talk them into fixing it.
Once upon a time having a suddenly dead computer in the middle of a bunch of big projects would have been disaster. But over the last few years I've been putting more and more of my data "in the cloud," that is: with software services that store it for me.
Email in the Cloud
I used to be a die-hard Thunderbird fan. This is Firefox's cousin, a great email client. I would take such great care transfering years of emails every time I switched machines and I spent hours building huge nested list of folders to organize archived messages. About a year ago Thunderbird ate about three months of recent messages, some quite crucial. At that time I started using Google's Gmail as backup. I set Gmail to pick up mail on my POP server and leave it there without deleting it. I set Thunderbird to leave it there for week. The result was that both messages would be picked up by both services.
After becoming familiar with Gmail I started using it more and more. I love that it doesn't have folders: you simple put all emails into a single "Archive" and let Google's search function find them when you need them.You can set up filters, which act as saved searches, and I have these set up for active clients.
Why I'm happy now: I can log into Gmail from any machine anywhere. No recent emails are lost on my old machine.
Project Management in the Cloud
I use the fabulous Remember the Milk (RTM) to keep track of projects and critical to-do items. Like Gmail I can access it from any computer. While messing around setting up backup computers has set me back about ten days, I still know what I need to do and when I need to do it. I can review it and give clients renewed timelines.
An additional advantage to using Remember the Milk and Gmail together is the ability to link to emails. Every email in Gmail gets its own URL and every saved "filter" search gets its own URL. If there's an email I want to act on in two weeks, I set up a Remember the Mail task. Each task has a optional field for URLs so I put the the email's Gmail URL in there and archive the email so I don't have to think about it (part of the Getting Things Done strategy). Two weeks later RTM tells me it's time to act on that email and I follow the link directly there, do whatever action I need to do and mark it complete in RTM.
Project Notes in the Cloud
I long ago started keeping notes for individual projects in the most excellent Backpack service. You can store notes, emails, pictures and just about anything in Backpack and have it available from any computer. You can easily share notes with others, a feature I frequently use to create client cheatsheets for using the sites I've built. Now that I use Gmail and it's URL feature, I put a link to the client's Gmail history right on top of each page. Very cool!
Another life saver is that I splurge for the upgraded account that gives me secure server access and I keep my password lists in Backpack. There's a slight security risk but it's probably smaller than keeping it on a laptop that could be swiped out of my bag. And right now I can log into all of my services from a new machine.
Keeping the Money Flowing from Clouds
The latest Web 2.0 love of my life is Freshbooks, a service that keeps track of your clients, your hours and puts together great invoices you can mail to them. I'm so much more professional because of them (no more hand written invoices in Word!) and when it's billing time I can quickly see how many unbilled hours I've worked on each project and bang!-bang!-band! send the invoices right out. Because the data is online, I was able to bill a client despite the dead computer, providing my exact hours, a detailed list of what I had done, etc.
Others
Calendar: I always go back and forth between loving Google Calendar and the calendar built into Backpack. Because I can never make up my mind I've used ICal feeds to cross-link them so they're both synced to one another. I can now use whichever is most convenient (or whichever I'm more in the mood to use!) to add and review entries.
Photos: Most of the photos I've taken over the past four years are still sitting on my dead laptop waiting for me to find a way to get them off of the harddrive. As tragic as it would be to loose them, 903 of my favorite photos are stored on my Flickr account. And because I emailed most of them to Flickr via Gmail most of those are also stored on Gmail. I will do everything I can to get those lost photos but the worst case scenario is that I will be stuck with "only" those 900.
Your Examples?
I'd love to hear how others are using "the cloud" as real-time backup.
ReadWriteWeb (republished on NYTimes.com), Technology is Great but Are We Forgetting to Live?, January 22, 2009. Quote and citation. Read more.
Web 2.0 Mashups and Niche Aggregators, published by the O'Reilly Media Shortcuts Series. Commissioned author.
Quakers in the Blogosphere (PDF), Western Friend/Friends Bulletin, February-March 2006, editorial features Quakerquaker.org.
FGConnections, The Witness of Our Lost Twenty-Somethings, Spring 2005. Author.
Friends Journal, "The World Is Hungry for What We've Tasted," October 2006. Author.
Beliefnet.com, "Best Spiritual Blogs," August 2006. Cited QuakerQuaker.org.
Waging War on War, Washington Post, profile of a number of peace groups including Nonviolence.org.
Not Your Father's Antiwar Movement (subscription required), Atlantic Monthly, cited Nonviolence.org.
USAToday, Missiles Aren't the Answer, featured Op-Ed, November 16th, 1998. Author.
Iraqi Crisis Increases Activity on Peace Network, a major New York Times profile of Nonviolence.org, February 21, 1998.
Friends Institute Fellowship, Philadelphia Yearly Meeting, for work on Nonviolence.org (1996).
Pickett Endowment for Quaker Leadership, helped support 2005-2006 activities that led to the creation of QuakerQuaker.org.
Hire Martin!
I build sites and online promotion campaigns to your specs and
budgets and can be your guide to social media marketing.
Also available: my resume, a brief biography, organizations I've worked with, speaking and workshop engagements, client recommendations and a portfolio of recent work: